COOPERATION, EFFECTIVE COMMUNICATION FOR UNDERSTANDING AND MEETING CUSTOMER EXPECTATIONS
SUNFLOWER
- 3 hours (+ discussion)
- 9 + participants
A simulation about the role of cooperation, and effective communication in understanding and meeting customer expectations.
Competing teams must build a structure from a set of bricks to meet the client’s expectations. Each team’s design is evaluated using precise criteria. The client for whom they are building the structure can be asked any number of questions, and the analysis of their answers leads to the solution sought. However, each question comes at an additional cost.
Benefits for the organization:
- Experience how important it is to communicate effectively, in which one should listen before all else,
- Practice the ability to ask questions and get answers.
Application:
- Identifying customer needs and meeting their expectations,
- Team cooperation and task division,
- Information management,
- Looking for new product ideas,
- Thinking outside the box,
- Building relationships with customers,
- Training program for managers and specialists,
- Team-building and training trip,
- Employer Branding.
